Customer Support/Tech Representatives interact with customers to handle complaints, process orders, and answer questions.

POSITION RESPONSIBILITIES & TASKS:

-Provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities
– Prepare standard login scripts and establishing network access protocols to enable customers to gain local or remote access
-Review, validate and standardize problem resolutions for inclusion in the problem resolution database
– Provide technical support and expertise in resolving the most complex customer problems
– Document and update customer records based on interactions
– Develop and maintain a knowledge base of the evolving products
– Ability to accomplish thorough and accurate work, independently

​EDUCATION /EXPERIENCE /SKILLS REQUIREMENTS:

– High School Diploma or GED equivalent required
– 1-2 years’ experience in Home Health/Insurance settings preferred.
– 2+ years’ experience in call center environment preferred.
– Proficient in multiple computer applications and databases, MS Office, MS Outlook, Word, Excel (Spreadsheets).
– Knowledgeable experience obtained in a customer service, sales, or other related environment
– Bilingual Spanish/English preferred.
– Skilled in expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts and information to customers
– Ability to prioritize work and complete multiple tasks within time constraints
– Skilled in exhibiting active listening by demonstrating levels of understanding of audience comments and/or questions
– Knowledgeable in the use of excellent spelling and grammar as it relates to electronically responding to customer service issues and inquiries

We are seeking a Database Application Developer to become an integral part of our Development Team! The Database Application Developer’s role is to develop and maintain databases across the organization, while ensuring high levels of data availability. In addition evaluate and advise on all technology components, such as software, hardware, and networking capabilities for database management systems and applications. As part of the role they will be responsible for implementing data dashboards to all levels of the organization.

Responsibilities:

· Design databases and database applications to support current and future applications products, ensuring system scalability, security, performance and reliability
· Scope of development and implementation work based on requirements, suggest possible database solutions, identify components and tasks, and provide time estimates
· Develop high-performing, scalable solutions including schema design, storage engines, indexing strategies, SQL tuning, ETL processes and Stored Procedures
· Design interfaces, data transfer mechanisms, global temporary tables, data partitions, and function-based indexes to enable efficient access to the database
· Develop data models for applications, metadata tables and supporting database structures (stored procedures, views, triggers, queries)
· Importing and exporting data in a variety of file formats using various database applications, primarily SSRS and SSIS.
· Develop and document database architectures, schema, physical structure, functional capability, security, back-up and recovery specifications
· Maintain developed source code in the repository for all databases and keep all build programs up to date
· Design tables and integration patterns that meet the business requirements in collaboration with the Application Architect
· Understand client requirements and how they translate to new application features
· Collaborate with Development Team and other IT staff to set specifications for new applications
· Write high-quality code to program complete applications within expected time frames and schedules

​Required Skills:

• Experience with relational databases, such as MySQL, Oracle, and SQL Server
• Experience in database architecture and development including T-SQL, Table design and Stored procedures
• Experience developing Windows-based applications
• Working knowledge of object-oriented software development methodology
• Microsoft technologies: Microsoft SQL Server, C#.NET, ASP.NET
• Experience in RESTful service framework.
• Experience with SSIS, SSRS and SSAS
• Ability to write design specifications
• Strong analytical and critical thinking skills
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Ability to communicate effectively with internal Software Team members and Customers good verbal, written, and interpersonal skills

​Desired Skills:
Oracle Development, Agile, Scrum, RESTful Services, ASP.NET WebAPI, SyBase Databases (Advantage Database Server), RESTful service framework • Entity Framework or other modeling

DataLogic Software Inc. is looking for an experienced Technology Marketing Analyst to lead our Marketing department. You will be solely responsible for setting specific objectives to develop a cohesive and profitable marketing strategy for DataLogic.

Our Technology Marketing Analyst position involves a variety of tasks, including designing digital marketing campaigns and performing market research. If you’re a creative, goal-oriented professional, we would like you to be part of our team and share innovative ideas to achieve our targets.

Ultimately, you should be able to increase our market share and ensure brand consistency.

Responsibilities include but are not limited to:

Set specific marketing goals
Design and implement marketing strategies aligned with business targets
Develop digital campaigns to increase web traffic
Analyze sales and marketing metrics
Forecast market trends
Research markets to identify new opportunities for products and services
Generate innovative ideas to promote our brand and our products
Address advertising needs
Ensure brand consistency through all marketing channels
Use customer feedback to ensure client satisfaction
Liaise with internal teams and ensure brand consistency
Establish a strong, long-term web presence

Job Requirements

Master of Business Administration from a reputable College of Business with a focus on Marketing.
Proven work experience as a Marketing strategist or Marketing manager
Demonstrable experience with modern marketing campaigns using web technologies (e.g. online tools and social media)
Familiarity and experience with of software and technology markets
Excellent communication skills (verbal and written)
Strong analytical skills
Team management skills Familiarity with Content Management Systems
Familiarity with Search Engine Optimization, Search Engine Marketing and Google Analytics
Understanding of web design
Must be willing to travel
After hours work may be required.

Job Responsibilities:

Collaborate with team of full stack developers to design, build, develop, test and maintain web based applications with both client side and server side functionality.
Understand the business requirements, Design and develop database objects and code for web applications SQL Server and .NET EF.
Provide production support, testing and system enhancements.
Identify applications bottlenecks and opportunities to optimize performance. Provide application support to include troubleshooting as necessary.
Contribute to a team oriented environment that requires both solid interpersonal, written and oral communication skills.
Participate in code reviews and take an active role in developing best practices within the team.
Additional projects and responsibilities as assigned.

Required Skills:

Excellent understanding of UI and UX Design and website development
Excellent SQL knowledge and working experience with SQL Server
4+ years of work experience in enterprise web applications development
4+ years of work experience with .NET, Entity Framework, MVC and REST API’s
Experience using TFS and GIT for task tracking and source control.
Strong analytical and problem-solving skills, including root cause analysis.
Ability to work on multiple concurrent projects.
Excellent oral and written communication skills.
Must be a team player with good people skills.
Ability to interface with all levels within the organization.
Understanding and developing process flows.
Driven to learn the latest programming technologies, especially within the web and Microsoft stack.
BS/BA in computer science / programming or related field required.

Desired Skills:

Agile, Scrum, RESTful Services, ASP.NET WebAPI, experience with JavaScript View tools and MVC frameworks like Knockout, ReactJS, Backbone.JS or Angular, HTML5, SQL Server (SSMS, SSMA, SSRS)